A customer walks in and says, "I just want to sit for a bit." If this were your shop, would you pull out a chair for them, or bring something warm first?
This shop story is about how you like to support people: giving them space, tending to daily needs, solving the actual problem, expressing something with a gift, or helping them map out a direction. Nine scenes carry you from opening to closing. It's not testing whether you'd run a good business, and there's no "kindest" answer to guess at — just pick whatever you'd want to do first, when you have the room to.
Your result is a shop that shows where this kind of care works well, and where it needs to ask one more question first. You'll leave with a question you can actually use, to help your good intentions land closer to what the other person needs.
